Question 1

Video File Management

Accepted Answer

Laptop / Desktop:
We recommend that our clients save all video files to one location. External hard drives work best to manage large file sizes, help keep you computer clear, & also share video files within your team / network.
 
Mobile Phones:
We recommend downloading the free app "Collect" by WeTransfer. This will help you save time & make it easier to preview / save large video files, photos, & more. When you click the WeTransfer download link(s), it will automatically load in the app "Collect". You can preview your files & also save directly to your phone. This will help you share the videos to Instagram & other video platforms on mobile. For best performance, connect to a WiFi connection.

Question 2

Instagram

Accepted Answer

Instagram Video Posts: (Less than 60 Seconds)
This is the standard format to share videos on Instagram
1) Select the "+" button at the bottom of Instagram.
2) Select your video file.
3) Select the "crop" button (lower left corner) to show the full video aspect ratio. If you do not do this you may crop off titles & graphic design within the video.
4) Select "next" then select "cover" (bottom right). Now choose the best thumbnail image. Users will see this by default before the video begins to play.
5) Select "next" then add in your caption, people tags, & location.
6) For the video caption we recommend including important text information to support the video & help inform your viewers. 
7) For the people tags some options include: tagging team members, clients, partners, us / @a1rmedia, local businesses, & more.
8) #Hashtags can be included within the video caption or also in a follow up comment. Instagram allows you to use up to 30 #hashtags. Using #hashtags will help you increase your reach to new viewers.
9) Select "share" (upper right) when you are ready to post the video.
10) Select the "paper airplane" button below the video post to share the video with other people (clients, team members, partners, & more)
11) Select the "paper airplace" button & also "add the post to your story".
 
IGTV Videos (More than 60 Seconds)
This is for longer length videos on Instagram.
1) Select the "+" button at the bottom of Instagram.
2) Select your +60 second video file.
3) Select the

Question 3

YouTube

Accepted Answer

Enter your answer here

Question 4

Vimeo

Accepted Answer

Enter your answer here

Question 5

Facebook

Accepted Answer

Enter your answer here

Question 6

Add-Ons Available

Accepted Answer

< Answer >

Question 7

Add-Ons Available

Accepted Answer

< Answer >

Question 8

Add-Ons Available

Accepted Answer

< Answer >

Question 9

Add-Ons Available

Accepted Answer

< Answer >

Question 10

Add-Ons Available

Accepted Answer

< Answer >

Question 11

Add-Ons Available

Accepted Answer

Additional Photos: + $5 / Photo
Design / Detail Shots: + $100
Aerial Photography: + $100 (10 Photos)
Aerial Photography: + $150 (20 Photos)
12 Hour Turnaround: + $100 (Express)
6 Hour Turnaround: + $150 (Rush)

Question 12

Exterior / Aerial Shoot

Accepted Answer

Property Preparation:
 
☐ Clean All Exterior Spaces
☐ Clean Roofs, Roof Decks & Patios
☐ Clean Windows / Facade
☐ Remove All Garbage & Recycling

Question 13

Vacant Property

Accepted Answer

Property Preparation:
 
☐ Declutter Property
☐ Clean All Interior Spaces
☐ Clean All Exterior Spaces
☐ Clean Roof Decks & Patios
☐ Remove Cover from Grills
☐ Clean / Sanitize Door Handles
☐ Clean Windows / Mirrors
☐ Clean Stainless Steel Appliances
☐ Remove All Magnets from Refridgerator
☐ Clean All Garbage & Recycling
☐ All Lights Working
☐ Declutter & Clean Kitchen Counters
☐ Store Away Soap, Sponges, Detergents
☐ All Chairs Straightened / Even
☐ Plants Are Good
☐ Art / Staging is Good
☐ All Window Shades Up / Open / Even
☐ Bright Natural Light is Good
☐ All Bathrooms Cleaned
☐ No Products in Tubs / Showers
☐ All Toilet Seats Down
 
Before Shoot:
 
☐ All Room Lights On
☐ All Lamp Lights Off
☐ All Interior Doors Open
☐ Double Check / Clean Exterior
☐ Double Check / Clean All Outdoor Spaces

Question 14

Tenant Occupied

Accepted Answer

Property Preparation:
 
☐ Declutter Property
☐ Depersonalize Property
☐ Clean All Interior Spaces
☐ Clean All Exterior Spaces
☐ Clean Roof Decks & Patios
☐ Remove Cover from Grills
☐ Clean / Sanitize Door Handles
☐ Clean Windows / Mirrors
☐ Clean Stainless Steel Appliances
☐ Remove All Magnets from Refridgerator
☐ Clean All Garbage & Recycling
☐ All Lights Working
☐ Declutter Kitchen Counters
☐ Store Away Soap, Sponges, Detergents
☐ All Chairs Straightened / Even
☐ Plants Are Good
☐ Art / Staging is Good
☐ Store Away Holiday Items
☐ Store Away Religious Items
☐ All Window Shades Up / Open / Even
☐ Bright Natural Light is Good
☐ All Bathrooms Cleaned
☐ No Products in Tubs / Showers
☐ Toothbrushes Put Away
☐ All Toilet Seats Down
 
Before Shoot:
 
☐ All Room Lights On
☐ All Lamp Lights Off
☐ All Interior Doors Open
☐ Double Check / Clean Exterior
☐ Double Check / Clean All Outdoor Spaces
☐ Store Away All Private Information

Question 15

New Construction

Accepted Answer

Property Preparation:
 
☐ Declutter Property
☐ Clean All Interior Spaces
☐ Clean All Exterior Spaces
☐ Clean Roof Decks & Patios
☐ Clean / Sanitize Door Handles
☐ Clean Hardwood Floors / Tiles
☐ Clean All Windows / Mirrors
☐ Remove Signs / Documents from Windows
☐ All Lights Working
☐ All Window Shades Up / Open / Even
☐ Bright Natural Light is Good
☐ All Windows Closed
☐ Remove All Tape from Surfaces
☐ Remove Plastic Wrap from All Appliances
☐ Clean Stainless Steel Appliances
☐ Clean All Bathrooms
☐ All Toilet Seats Down
☐ Remove All Garbage & Recycling
☐ All Important Closets Clean & Clear
☐ Plants Are Good
☐ Art / Simple Staging is Good
☐ All Construction Tools Removed / Stored Away (Use Least Important Storage Space if Needed)
☐ Double Check / Clean Exterior & Sidewalk

Question 16

Matterport Virtual 3D Tour

Accepted Answer

Property Preparation:
 
☐ Declutter Property
☐ Depersonalize Property
☐ Clean All Interior Spaces
☐ Clean All Exterior Spaces
☐ Clean Roof Decks & Patios
☐ Remove Cover from Grills
☐ Clean / Sanitize Door Handles
☐ Clean Windows / Mirrors
☐ Clean Stainless Steel Appliances
☐ Remove All Magnets from Refridgerator
☐ Clean All Garbage & Recycling
☐ All Lights Working
☐ Declutter Kitchen Counters
☐ Store Away Soap, Sponges, Detergents
☐ All Chairs Straightened / Even
☐ Plants Are Good
☐ Art / Staging is Good
☐ Store Away Holiday Items
☐ Store Away Religious Items
☐ All Window Shades Up / Open / Even
☐ Bright Natural Light is Good
☐ All Bathrooms Cleaned
☐ No Products in Tubs / Showers
☐ Toothbrushes Put Away
☐ All Toilet Seats Down
 
Before Shoot:
 
☐ All Room Lights On
☐ All Lamp Lights Off
☐ Open Doors to All Spaces for Scanning
☐ Double Check / Clean Exterior
☐ Double Check / Clean All Outdoor Spaces
☐ Store Away All Private Information

Question 17

Video File Management

Accepted Answer

Laptop / Desktop:
We recommend that our clients save all video files to one location. External hard drives work best to manage large file sizes, help keep you computer clear, & also share video files within your team / network.
 
Mobile Phones:
We recommend downloading the free app "Collect" by WeTransfer. This will help you save time & make it easier to preview / save large video files, photos, & more. When you click the WeTransfer download link(s), it will automatically load in the app "Collect". You can preview your files & also save directly to your phone. This will help you share the videos to Instagram & other video platforms on mobile. For best performance, connect to a WiFi connection.

Question 18

Instagram

Accepted Answer

Instagram Video Posts: (Less than 60 Seconds)
This is the standard format to share videos on Instagram
1) Select the "+" button at the bottom of Instagram.
2) Select your video file.
3) Select the "crop" button (lower left corner) to show the full video aspect ratio. If you do not do this you may crop off titles & graphic design within the video.
4) Select "next" then select "cover" (bottom right). Now choose the best thumbnail image. Users will see this by default before the video begins to play.
5) Select "next" then add in your caption, people tags, & location.
6) For the video caption we recommend including important text information to support the video & help inform your viewers. 
7) For the people tags some options include: tagging team members, clients, partners, us / @a1rmedia, local businesses, & more.
8) #Hashtags can be included within the video caption or also in a follow up comment. Instagram allows you to use up to 30 #hashtags. Using #hashtags will help you increase your reach to new viewers.
9) Select "share" (upper right) when you are ready to post the video.
10) Select the "paper airplane" button below the video post to share the video with other people (clients, team members, partners, & more)
11) Select the "paper airplace" button & also "add the post to your story".
 
IGTV Videos (More than 60 Seconds)
This is for longer length videos on Instagram.
1) Select the "+" button at the bottom of Instagram.
2) Select your +60 second video file.
3) Select the

Question 19

YouTube

Accepted Answer

Enter your answer here

Question 20

Vimeo

Accepted Answer

Enter your answer here

Question 21

Facebook

Accepted Answer

Enter your answer here

Question 22

Where are you located?

Accepted Answer

We are located in the Philadelphia, PA, serving clients nationally & internationally with a range of digital media services.

Question 23

How do I schedule a shoot?

Accepted Answer

Schedule a shoot on our Media Services Pageby selecting your preferred media service(s) and completing the linked form(s). Once each form is complete, we will be in touch to confirm your shoot(s).

Question 24

Can I request more than one type of shoot for the same property?

Accepted Answer

Yes, you can request as many types of shoots as you would like. Complete a form for each service requested via our Media Services Page. Although we cannot guarantee all shoots will be completed on the same day.

Question 25

Can I schedule a shoot on the weekend/holidays?

Accepted Answer

Yes, for an additional fee you can schedule your shoot on weekends and holidays. Please fill out our service form (available here) for the service you require.  We will respond to your shoot request form with a custom quote.

Question 26

What are the hours for scheduling a shoot?

Accepted Answer

Our shoot times are 9 AM to 5 PM on business days. For an additional fee you can schedule your shoot on weekends and holidays.

Question 27

When will I receive my order?

Accepted Answer

Photography: Photo packages will be processed and delivered in 24 business hours (this does not include weekends & holidays, if your shoot is scheduled for a weekend (FRI, SAT, SUN) your photos will be processed and delivered within the next 24 business hours.
 
Video: Video packages will be processed and delivered in 72 business hours (this does not include weekends & holidays, if your shoot is scheduled for a weekend (FRI, SAT, SUN) your video will be processed and delivered within the next 72 business hours.
 
Aerial Media: Aerial Photo packages will be processed and delivered in 24 business hours (this does not include weekends & holidays, if your shoot is scheduled for a weekend (FRI, SAT, SUN) your photos will be processed and delivered within the next 24 business hours. Aerial Video packages will be processed and delivered in 72 business hours (this does not include weekends & holidays, if your shoot is scheduled for a weekend (FRI, SAT, SUN) your video will be processed and delivered within the next 72 business hours.

Matterport Virtual 3D Tours: Matterport Virtual 3D Tours will be processed and delivered in 24 business hours (this does not include weekends & holidays, if your shoot is scheduled for a weekend (FRI, SAT, SUN) your photos will be processed and delivered within the next 24 business hours.
 
If you have requested a faster turnaround time (for an additional fee), your photos/video will be processed and delivered specific to your request.

Question 28

How do I receive my photos/video?

Accepted Answer

We have multiple options for how you would like to receive your photos/video.
WeTransfer
DropBox
Email

Question 29

Can I request a faster turnaround time?

Accepted Answer

We have multiple faster turnaround time options available:
6 hour rush: +$200
12 hour express: +$150
(For Video) 24 hours: +$100*
(For Video) 48 hours: +$50
*(For Photo) 24 hours: Free, Average Turnaround Time

Question 30

Can I request shots of specific property features?

Accepted Answer

Yes, you can purchase our Detail Shots add-on (20 detail photos).

Question 31

What is your pricing?

Accepted Answer

Pricing varies on a project-by-project basis. Pricing is contingent on, but not limited to: media type, travel time, property size, add-ons, etc. See the chart below for the price starting points per square foot:
0-1999 SF: $150
2000-2999 SF: $200
3000-3999 SF: $250
4000-4999 SF: $300
+5,000 SF: Custom Quote

Question 32

Is there a travel fee?

Accepted Answer

Yes, for areas outside of the City of Philadelphia we have a travel fee. See below for pricing:
City of Philadelphia: $0.00
Suburbs, 0-30 Minutes Travel: +$50
Suburbs, 30-60 Minutes Travel: +$100
1-2 Hour Travel: +$200
2+ Hours Travel: Custom Quote

Question 33

Do I have to be present at a shoot?

Accepted Answer

As long as we can access the property (e.g. lockbox, etc.), we do not require you to be present at a shoot. It is best if there are not many people present, we do ask that pets are kept out of the way when our photographers are shooting.

Question 34

How much time does the photographer need at a property?

Accepted Answer

The time needed by the photographer is dependent on, but not limited to: media type, property size, add-ons, etc. Shoots typically take anywhere between 1 and 4 hours to complete.

Question 35

Will photographers move things to get the best shots?

Accepted Answer

Our photographers shoot upon arrival and may move small items to improve the shot, however they will not:
Wait to begin shooting due to last minute cleaning, etc.
Declutter the space (space will be shot as is)
Move personal items (e.g. bathroom products, etc.)
Wipe down surfaces
Clean floors that are showing visible dust, etc.
Close toilet lids
If the property is not prepared before the scheduled time and the shoot is cancelled by the client with a photographer on site, or the shoot is cancelled by the photographer due to too much clutter inhibiting photographing the property correctly, there will be a $100 fee.
We ask that you review our Shoot Checklist before our photographers arrive to shoot.

Question 36

Do you fly drones in the city?

Accepted Answer

We do fly our drones in the city, however it is contingent upon location. We do reserve the right to cancel a drone shoot depending on FAA safety regulations.

Question 37

Can I request floor plans with my Matterport Virtual 3D Tour?

Accepted Answer

Yes, you can purchase our Matterport Virtual 3D Tour floor plans add-on.

Question 38

What is your policy for inclement weather?

Accepted Answer

Shoots will proceed in most weather conditions, unless severe or hazardous. In the event that there is impending unsafe weather (our photographers will not attend shoots in dangerous weather conditions), it is the responsibility of the client to cancel or reschedule the shoot no later than 24 hours before the scheduled time or will be subject to a $50 cancellation fee.
If the client continues with the shoot and requires refreshed exterior shots due to bad weather, they may schedule an exterior shoot for an additional fee of $50 plus applicable travel time, or request sky enhancements* (photos are easiest to enhance skies).
*Sky enhancements may not be an option for all shoots done in bad weather conditions.

Question 39

Cancellation Policy?

Accepted Answer

You may call or email to cancel your shoot no later than 24 hours before your shoot is scheduled to avoid a cancellation fee. A $50 fee will be added to all shoots canceled or rescheduled within 24 hours of any shoot.

Question 40

CLIENT SHOOT CHECKLIST

Accepted Answer

✓ Read & Review Our Terms of Service
✓ Pay Invoice Before Shoot
✓ Ensure Your Lockbox/Access Information is Accurate
✓ Prepare the Property (1 Week Before Shoot Recommended)
✓ Double-Check Property Preparation Before Shoot Start Time (In-Person/Facetime/Zoom Recommended)
✓ Double-Check Weather Over 24 Hours Before Shoot Start Time to Avoid Shoot Fees
✓ Do Not Move Objects Room by Room During Shoot
✓ Pay All Outstanding Invoices Before Scheduling Future Shoots

Question 41

OWNER OR TENANT-OCCUPIED SHOOT CHECKLIST

Accepted Answer

Property Preparation:
✓ Clean All Interior Spaces
✓ Declutter Property
✓ Use Off-Site Storage to Declutter Property if Necessary
✓ Depersonalize Property
✓ Clean All Exterior Spaces
✓ Clean Roof Decks, Patios & Yards
✓ Declutter Kitchen Counters (Less is More)
✓ Store Away Soap, Sponges, Detergents
✓ Clean Stainless Steel Appliances
✓ Remove Magnets from Fridge (Place on Top)
✓ Clean Windows & Mirrors
✓ Clean & Sanitize Door Handles
✓ All Lights Working (Double Check, Fix Bulbs)
✓ All Chairs Straightened & Even
✓ Plants Are Good
✓ Collect Small Plants to Move Room to Room
✓ Art & Staging is Good
✓ Store Away Holiday Items
✓ Store Away Religious Items
✓ Store Away Sports Items
✓ Bright, Natural Light is Good
✓ All Bathrooms Cleaned
✓ No Products in Tubs & Showers
✓ Toothbrushes Put Away
 
Before Shoot:
✓ All Window Shades Up/Open/Even
✓ Make All Beds, Smooth Sheets
✓ Double-Check/Clean Exterior
✓ Park Vehicles Inside Garage or Off-Site
✓ Coordinate Plan for Pets, Walk Dogs During Shoot
✓ Remove All Garbage & Recycling
✓ Remove All Trash from Front of Property
✓ Remove Cover from Grill
✓ All Toilet Seats Down
✓ Store Away All Private Information
✓ Prepare a Wine Bottle & 2 Glasses if Available
 
During Shoot:
✓ Do Not Move Objects Room by Room
✓ Leave Property While Shoot is in Progress (1 Hour)
✓ Or Stay on Different Floor as Photographer

Question 42

NEW CONSTRUCTION SHOOT CHECKLIST

Accepted Answer

Property Preparation:
✓ Declutter Property
✓ All Lights Working
✓ All Window Shades Up/Open/Even
✓ Bright, Natural Light is Good
✓ Clean All Interior Spaces
✓ Clean All Exterior Spaces
✓ Clean Roof Decks & Patios
✓ Clean & Sanitize Door Handles
✓ Clean Hardwood Floors & Tiles
✓ Clean All Windows & Mirrors
✓ Remove Signs/Documents from Windows
✓ All Windows Closed
✓ Remove All Tape from Surfaces
✓ Remove Plastic Wrap from All Appliances
✓ Clean Stainless Steel Appliances
✓ Clean All Bathrooms
✓ All Toilet Seats Down
✓ Remove All Garbage & Recycling
✓ All Important Closets Clean & Clear
✓ Plants Are Good
✓ Art/Simple Staging is Good
✓ All Construction Tools Removed/Stored Away (Use Least Important Storage Space if Needed)
 
Before Shoot:
✓ Double-Check/Clean Exterior & Sidewalk
✓ Park Vehicles Inside Garage or Off-Site
✓ Remove All Garbage & Recycling
✓ Remove All Trash from Front of Property
 
During Shoot:
✓ Avoid Moving Objects Room by Room
✓ Leave Property While Shoot is in Progress (1 Hour)
✓ Stay on Different Floor as Photographer

Question 43

AGENT SHOOT CHECKLIST

Accepted Answer

✓ Ensure Your Lockbox/Access Information is Accurate
✓ Help Your Clients Prepare the Property at Least 1 Week Before Shoot
✓ Double-Check Property Preparation Before Shoot Start Time
✓ Assist Client with Any Last Minute Property Changes
✓ Avoid Moving Objects Room by Room During Shoot
✓ Pay Invoice Before Shoot

Question 44

OWNER OR TENANT-OCCUPIED SHOOT CHECKLIST

Accepted Answer

Property Preparation:
✓ Clean All Interior Spaces
✓ Declutter Property
✓ Use Off-Site Storage to Declutter Property if Necessary
✓ Depersonalize Property
✓ Clean All Exterior Spaces
✓ Clean Roof Decks, Patios & Yards
✓ Declutter Kitchen Counters (Less is More)
✓ Store Away Soap, Sponges, Detergents
✓ Clean Stainless Steel Appliances
✓ Remove Magnets from Fridge (Place on Top)
✓ Clean Windows & Mirrors
✓ Clean & Sanitize Door Handles
✓ All Lights Working (Double Check, Fix Bulbs)
✓ All Chairs Straightened & Even
✓ Plants Are Good
✓ Collect Small Plants to Move Room to Room
✓ Art & Staging is Good
✓ Store Away Holiday Items
✓ Store Away Religious Items
✓ Store Away Sports Items
✓ Bright, Natural Light is Good
✓ All Bathrooms Cleaned
✓ No Products in Tubs & Showers
✓ Toothbrushes Put Away
Before Shoot:
✓ All Window Shades Up/Open/Even
✓ Make All Beds, Smooth Sheets
✓ Double-Check/Clean Exterior
✓ Park Vehicles Inside Garage or Off-Site
✓ Coordinate Plan for Pets, Walk Dogs During Shoot
✓ Remove All Garbage & Recycling
✓ Remove All Trash from Front of Property
✓ Remove Cover from Grill
✓ All Toilet Seats Down
✓ Store Away All Private Information
✓ Prepare a Wine Bottle & 2 Glasses if Available
During Shoot:
✓ Avoid Moving Objects Room by Room
✓ Leave Property While Shoot is in Progress (1 Hour)
✓ Stay on Different Floor as Photographer

Question 45

NEW CONSTRUCTION SHOOT CHECKLIST

Accepted Answer

Property Preparation:
✓ Declutter Property
✓ All Lights Working
✓ All Window Shades Up/Open/Even
✓ Bright, Natural Light is Good
✓ Clean All Interior Spaces
✓ Clean All Exterior Spaces
✓ Clean Roof Decks & Patios
✓ Clean & Sanitize Door Handles
✓ Clean Hardwood Floors & Tiles
✓ Clean All Windows & Mirrors
✓ Remove Signs/Documents from Windows
✓ All Windows Closed
✓ Remove All Tape from Surfaces
✓ Remove Plastic Wrap from All Appliances
✓ Clean Stainless Steel Appliances
✓ Clean All Bathrooms
✓ All Toilet Seats Down
✓ Remove All Garbage & Recycling
✓ All Important Closets Clean & Clear
✓ Plants Are Good
✓ Art/Simple Staging is Good
✓ All Construction Tools Removed/Stored Away (Use Least Important Storage Space if Needed)
Before Shoot:
✓ Double-Check/Clean Exterior & Sidewalk
✓ Park Vehicles Inside Garage or Off-Site
✓ Remove All Garbage & Recycling
✓ Remove All Trash from Front of Property
During Shoot:
✓ Avoid Moving Objects Room by Room
✓ Leave Property While Shoot is in Progress (1 Hour)
✓ Stay on Different Floor as Photographer

Question 46

Client Shoot Checklist

Accepted Answer

✓ Read & Review Our Terms of Service
✓ Pay Invoice Before Shoot
✓ Ensure Your Lockbox/Access Information is Accurate
✓ Prepare the Property (1 Week Before Shoot Recommended)
✓ Double-Check Property Preparation Before Shoot Start Time (In-Person/Facetime/Zoom Recommended)
✓ Double-Check Weather Over 24 Hours Before Shoot Start Time to Avoid Shoot Fees
✓ Do Not Move Objects Room by Room During Shoot
✓ Pay All Outstanding Invoices Before Scheduling Future Shoots

Question 47

Owner or Tenant Occupied Shoot Checklist

Accepted Answer

Property Preparation:
✓ Clean All Interior Spaces
✓ Declutter Property
✓ Use Off-Site Storage to Declutter Property if Necessary
✓ Depersonalize Property
✓ Clean All Exterior Spaces
✓ Clean Roof Decks, Patios & Yards
✓ Declutter Kitchen Counters (Less is More)
✓ Store Away Soap, Sponges, Detergents
✓ Clean Stainless Steel Appliances
✓ Remove Magnets from Fridge (Place on Top)
✓ Clean Windows & Mirrors
✓ Clean & Sanitize Door Handles
✓ All Lights Working (Double Check, Fix Bulbs)
✓ All Chairs Straightened & Even
✓ Plants Are Good
✓ Collect Small Plants to Move Room to Room
✓ Art & Staging is Good
✓ Store Away Holiday Items
✓ Store Away Religious Items
✓ Store Away Sports Items
✓ Bright, Natural Light is Good
✓ All Bathrooms Cleaned
✓ No Products in Tubs & Showers
✓ Toothbrushes Put Away
 
Before Shoot:
✓ All Window Shades Up/Open/Even
✓ Make All Beds, Smooth Sheets
✓ Double-Check/Clean Exterior
✓ Park Vehicles Inside Garage or Off-Site
✓ Coordinate Plan for Pets, Walk Dogs During Shoot
✓ Remove All Garbage & Recycling
✓ Remove All Trash from Front of Property
✓ Remove Cover from Grill
✓ All Toilet Seats Down
✓ Store Away All Private Information
✓ Prepare a Wine Bottle & 2 Glasses if Available
 
During Shoot:
✓ Do Not Move Objects Room by Room
✓ Leave Property While Shoot is in Progress (1 Hour)
✓ Or Stay on Different Floor as Photographer

Question 48

New Construction Shoot Checklist

Accepted Answer

Property Preparation:
✓ Declutter Property
✓ All Lights Working
✓ All Window Shades Up/Open/Even
✓ Bright, Natural Light is Good
✓ Clean All Interior Spaces
✓ Clean All Exterior Spaces
✓ Clean Roof Decks & Patios
✓ Clean & Sanitize Door Handles
✓ Clean Hardwood Floors & Tiles
✓ Clean All Windows & Mirrors
✓ Remove Signs/Documents from Windows
✓ All Windows Closed
✓ Remove All Tape from Surfaces
✓ Remove Plastic Wrap from All Appliances
✓ Clean Stainless Steel Appliances
✓ Clean All Bathrooms
✓ All Toilet Seats Down
✓ Remove All Garbage & Recycling
✓ All Important Closets Clean & Clear
✓ Plants Are Good
✓ Art/Simple Staging is Good
✓ All Construction Tools Removed/Stored Away (Use Least Important Storage Space if Needed)
Before Shoot:
✓ Double-Check/Clean Exterior & Sidewalk
✓ Park Vehicles Inside Garage or Off-Site
✓ Remove All Garbage & Recycling
✓ Remove All Trash from Front of Property
During Shoot:
✓ Avoid Moving Objects Room by Room
✓ Leave Property While Shoot is in Progress (1 Hour)
✓ Stay on Different Floor as Photographer

Question 49

Where are you located?

Accepted Answer

We are located in the Philadelphia, PA, and we serve clients nationally & internationally with a range of digital media services.

Question 50

How do I schedule a shoot?

Accepted Answer

Schedule a shoot on our Media Services Page by selecting your preferred media service(s) and completing the linked form(s). Once each form is complete, we will be in touch to confirm your shoot(s).

Question 51

What is your pricing?

Accepted Answer

Pricing varies on a project-by-project basis. Pricing is contingent on, but not limited to: media type, travel time, property size, add-ons, etc. You can request a quote via the form on our Home Page.

Question 52

Can I request more than one type of shoot for the same property?

Accepted Answer

Yes, you can request as many types of shoots as you would like. Complete a form for each service requested via our Media Services Page. Although we cannot guarantee all shoots will be completed on the same day.

Question 53

What are the available hours for scheduling a shoot?

Accepted Answer

We shoot from 9 AM to 5 PM on business days. For an additional fee you can schedule your shoot on weekends and holidays.

Question 54

Can I schedule a shoot on the weekend/holiday?

Accepted Answer

Yes, for an additional fee you can schedule your shoot on weekends and holidays. Please fill out the corresponding form for the service you require on our Media Services Page. We will respond to your shoot request form with a custom quote.

Question 55

Can I request shots of specific property features?

Accepted Answer

Yes. When you schedule your shoot via the corresponding Google Form, there is a section to list specific property features you want documented.

Question 56

What is your cancellation policy?

Accepted Answer

You may call (914-374-3206) or email (support@a1rmedia.com) to cancel your shoot no later than 24 hours before your shoot is scheduled to avoid a cancellation fee. A 50% fee per service will be added to all shoots canceled or rescheduled within 24 hours of the shoot start time.

Question 57

What is your policy for inclement weather?

Accepted Answer

Shoots will proceed in most weather conditions, unless severe or hazardous. Our photographers will not attend shoots in dangerous weather conditions. In the event that there is impending unsafe weather, it is the responsibility of the client to cancel or reschedule the shoot no later than 24 hours before the scheduled time, or the client will be subject to a 50% cancellation fee per service.
 
If the client continues with the shoot and requires refreshed exterior shots due to bad weather, they may schedule an exterior shoot, or request sky enhancements for photos. However, sky enhancements may not be an option for all shoots done in bad weather conditions.

Question 58

When will I recieve my order?

Accepted Answer

Photography: Photo packages will be processed and delivered in 24-48 business hours. This does not include weekends & holidays; if your shoot is scheduled for a weekend (FRI, SAT, SUN), your photos will be processed and delivered within the next 24-48 business hours.
Video: Video packages will be processed and delivered in 72 business hours. This does not include weekends & holidays; if your shoot is scheduled for a weekend (FRI, SAT, SUN), your video will be processed and delivered within the next 72 business hours.
Aerial Media: Aerial photo packages will be processed and delivered in 24-48 business hours. This does not include weekends & holidays; if your shoot is scheduled for a weekend (FRI, SAT, SUN), your photos will be processed and delivered within the next 24-48 business hours. Aerial video packages will be processed and delivered in 72 business hours. The samy policy goes for weekends and holidays; your files will be processed and delivered 72 business hours after a weekend or holiday.

Matterport Virtual 3D Tours: Matterport Virtual 3D Tours will be processed and delivered in 24-48 business hours. This does not include weekends & holidays; if your shoot is scheduled for a weekend (FRI, SAT, SUN), your photos will be processed and delivered within the next 24-48 business hours.
For an additional fee, you can request a faster turnaround time. Your photos/videos will be processed and delivered specific to your request.

Question 59

How do I recieve my order?

Accepted Answer

We generally send files via WeTransfer.

Question 60

Can I request a faster turnaround time?

Accepted Answer

Yes. When you schedule a shoot with us, you will fill out a Google Form via our Media Services Page. In the Google Form, you can request a faster turnaround time.

Question 61

Is there a travel fee?

Accepted Answer

Yes. For areas outside of the City of Philadelphia we have a travel fee. See below for pricing:
City of Philadelphia, 0-30 Minutes Travel: Free
31-45 Minutes Travel: +$50
46-60 Minutes Travel: +$100
1-2 Hour Travel: +$200
2+ Hours Travel: Custom Quote

Question 62

Do I have to be present at a shoot?

Accepted Answer

As long as we can access the property (e.g. lockbox, etc.), we do not require you to be present at a shoot. It is best if there are not many people present, and we ask that pets are kept out of the way during a shoot.

Question 63

How much time does a photographer need at a property?

Accepted Answer

The time a shoot lasts is dependent on, but not limited to: media type, property size, add-ons, etc. Shoots typically take anywhere between 1-4 hours to complete.

Question 64

Will photographers move things to get the best shots?

Accepted Answer

Our photographers shoot upon arrival and may move small items to improve the shot, however they will not:
 
Wait to begin shooting due to last minute cleaning, etc.
Wait for people to leave the room
Declutter the space
Move personal items (e.g. bathroom products, towels, bedding, clothes, etc.)
Move heavy items
Wipe down surfaces
Clean floors that are showing visible dust, etc. 
Close toilet lids
If the property is not prepared before the scheduled time and the shoot is cancelled by the client with a photographer on site, or the shoot is cancelled by the photographer due to too much clutter inhibiting photographing the property correctly, there will be a 50% fee per service. We ask that you review our Shoot Checklists before our photographers arrive to shoot.

SHOOT CHECKLISTS

Frequently Asked Questions

Video File Management

Instagram

YouTube

Vimeo

Facebook

Add-Ons Available

Add-Ons Available

Add-Ons Available

Add-Ons Available

Add-Ons Available

Add-Ons Available

Exterior / Aerial Shoot

Vacant Property

Tenant Occupied

New Construction

Matterport Virtual 3D Tour

Video File Management

Instagram

YouTube

Vimeo

Facebook

Where are you located?

How do I schedule a shoot?

Can I request more than one type of shoot for the same property?

Can I schedule a shoot on the weekend/holidays?

What are the hours for scheduling a shoot?

When will I receive my order?

How do I receive my photos/video?

Can I request a faster turnaround time?

Can I request shots of specific property features?

What is your pricing?

Is there a travel fee?

Do I have to be present at a shoot?

How much time does the photographer need at a property?

Will photographers move things to get the best shots?

Do you fly drones in the city?

Can I request floor plans with my Matterport Virtual 3D Tour?

What is your policy for inclement weather?

Cancellation Policy?

CLIENT SHOOT CHECKLIST

OWNER OR TENANT-OCCUPIED SHOOT CHECKLIST

NEW CONSTRUCTION SHOOT CHECKLIST

AGENT SHOOT CHECKLIST

OWNER OR TENANT-OCCUPIED SHOOT CHECKLIST

NEW CONSTRUCTION SHOOT CHECKLIST

Client Shoot Checklist

Owner or Tenant Occupied Shoot Checklist

New Construction Shoot Checklist

Where are you located?

How do I schedule a shoot?

What is your pricing?

Can I request more than one type of shoot for the same property?

What are the available hours for scheduling a shoot?

Can I schedule a shoot on the weekend/holiday?

Can I request shots of specific property features?

What is your cancellation policy?

What is your policy for inclement weather?

When will I recieve my order?

How do I recieve my order?

Can I request a faster turnaround time?

Is there a travel fee?

Do I have to be present at a shoot?

How much time does a photographer need at a property?

Will photographers move things to get the best shots?

Can I request floor plans with my Matterport Virtual 3D Tour?

Do you fly drones in the city of Philadelphia?

Instagram Video Distribution Tips

YouTube Video Distribution Tips