Prepare for Your Upcoming Shoot
CLIENT SUPPORT PAGE
SCHEDULE A SHOOT
Music For Video
It is up to the client to review the weather forecast & schedule/reschedule shoots appropriately. Reschedule shoots +24 hours ahead of the shoot start time to avoid a 50% service fee. For photography packages, we have advanced techniques to enhance cloudy skies and deliver best possible images. In video & virtual 3D tours, skies cannot be enhanced and are shot and colored as is.
HEALTH & SAFETY
We wear face mask protection for all shoots. Shoe booties are worn when requested. Hands are sanitized or washed when first on location. We ask all other people present for shoots to also wear face masks and sanitize hands. All door handles should be cleaned and sanitized prior to shoot by the client or property tenants. Our employees are vaccinated.
PAY BY CHECK
While we prefer clients pay for their services via Square Digital Invoicing, clients can also pay by check. Please make checks payable to WeFilmPhilly LLC addressed to 1024 N Leithgow St, Philadelphia, PA 19123. Include invoice number & invoice title on the check or in the check's invoice.
Please note: All shoots canceled or rescheduled within 24 hours of a shoot start time are subject to a 50% fee per service. Read more in our Terms of Service.
We are dedicated to capturing your project in the highest quality. Prepare for your shoot for best media results. Review and complete our shoot checklists before we arrive at the location. We recommend properties be professionally cleaned & staged/furnished before your shoot. Store away all clutter before a shoot. If additional storage is needed, we recommend renting some off-site. Clutter should not be moved around when the shoot is in progress. We do not touch or move any personal items or trash on location. Interior shoots are requested to be shot without people or pets present. Advanced touch-up fees will apply to post processing if requested by the client. Avoid scheduling a shoot on a property’s trash/recycling day. We recommend using FaceTime & video chat services to confirm all locations are properly prepared before shoots.
Residential photography packages are processed and delivered 24-48 business hours after shoot is fully completed. This does not include weekends & holidays. If your shoot is scheduled for a weekend (Friday, Saturday, Sunday), your photos will be processed and delivered within the next 24-48 business hours. If you request a faster turnaround time, your photos will be processed and delivered per your request.
Residential video packages are processed and delivered within 72 business hours. This does not include weekends & holidays. If your shoot is scheduled for a weekend (Friday, Saturday, Sunday), your video will be processed and delivered within the next 72 business hours. If you request a faster turnaround time, your videos will be processed and delivered per your request. Additional turnaround time is required for commercial custom/advanced video projects.
Commercial media packages are processed and delivered on average within 1 week (5 business days) of a shoot completion time. This does not include weekends & holidays. If you request a faster turnaround time, your media will be processed and delivered per your request.